Return Policy

RETURNS AND EXCHANGES

Due to the customized hand made nature of our products, returns must be requested within 15 days after delivery. To be eligible for a return, your item must be in the same condition that it was received. Original shoe box and packaging must also be returned. It must be unworn with no visible scratches or signs of creasing in the leather.

To start a return, you can contact us at info@mmshoesource.com. You may also contact customer service Monday-Friday. Once the return is approved, a return shipping label with instructions will be provided. The same process must be followed for exchanges, which is only allowed within 7 days after delivery.

We will notify you once we received and inspected your return or exchange. At this time you will be given further instruction based on the approval or denial of the return/exchange. Refunds are credited back to the same source of payment. 

All approved returns and exchanges must be postmarked to Madame Monsieur, within 7 days of the date the return shipping label was issued.

Returns requested 24 hours after order is placed, can only be credited once the shoe has completed manufacturing. This can be anywhere from 25-29 days. There must be a physical product we can return to inventory to credit a return.

Products that display No Returns in product details cannot be returned.